🏆 Source Factory | 30+ Years B2B Export Experience | cUPC & CE Certified
Procurement & Engineering Inquiries

Frequently Asked Questions (B2B FAQ)

Everything you need to know about our certifications, lead times, MOQ, quality testing, and OEM workflows.

1. Certifications & Quality Standards

Are Fujian Kedah faucets cUPC certified for the North American market? +

Yes, absolutely. Fujian Kedah holds official IAPMO cUPC listing under File No. 8933, conforming to ASME A112.18.1 / CSA B125.1 standards and NSF/ANSI 61 lead-free drinking water requirements. We provide complete certificate documentation for your customs clearance and engineering submittals in the USA and Canada.

What is the significance of the 24-Hour ASS Salt Spray Test? +

ASS (Acetic Acid Salt Spray) is an accelerated corrosion test that is significantly harsher than conventional Neutral Salt Spray (NSS). A 24-hour ASS test with a Grade 10 rating is equivalent to over 10 years of intensive daily exposure in high-humidity or coastal marine environments, guaranteeing zero peeling, blistering, or tarnishing.

How do you guarantee 100% zero-leakage before container loading? +

Every single assembled faucet undergoes dual-stage pressure testing on specialized testing rigs: 0.8 MPa (8 bar) hydrostatic water pressure test and 0.6 MPa (6 bar) pneumatic air test. Units with any pressure drop are automatically rejected by our QA system.

2. Ordering, MOQ & Lead Times

What is your Minimum Order Quantity (MOQ)? +

Our standard production MOQ is 100 to 200 pieces per SKU for standard chrome or matte black finishes. For special PVD finishes (Brushed Gold, Gunmetal Grey) or project trials, we offer flexible low MOQs to support contractor sampling. Mixed SKU container orders are warmly welcomed.

What is the lead time for sample requests and container orders? +

Sample orders: 5–10 business days. Mass production (FCL container): 25–35 calendar days upon receipt of initial deposit and packaging artwork sign-off.

Can I request physical product samples before placing a bulk order? +

Yes. We provide sample units sent via DHL, FedEx, or UPS express. Sample fees can be credited and deducted from your subsequent mass production container order.

3. OEM/ODM Customization & Engineering Support

Can you laser engrave our brand logo and provide customized packaging? +

Yes. We offer high-precision fiber laser logo marking on faucet bodies, handles, and faceplates at no extra charge. We also customize full-color retail boxes, foam inner trays, installation instruction manuals, and barcode master cartons based on your artwork templates.

Can you develop custom molds according to our 3D CAD drawings? +

Yes. Our in-house mold engineering department can develop new gravity casting steel molds or stamping dies within 15–20 days. We provide rapid 3D printed prototypes first for client physical approval before tooling creation.

What warranty policy do you provide for commercial projects? +

We provide a 5-year commercial warranty on all solid brass faucet bodies and ceramic cartridges. We also include complimentary 1%–2% spare parts (cartridges, O-rings, mounting hardware, aerators) inside container shipments for convenient on-site maintenance.

4. Payment Terms, Shipping & Port of Loading

What are your standard payment terms? +

Our standard terms are T/T 30% deposit upon order confirmation and 70% balance before shipment or against Bill of Lading (B/L) copy. Irrevocable Letter of Credit (L/C at sight) is accepted for large institutional government or engineering project orders.

Which shipping port do you ship from? +

Our primary loading port is Xiamen Port (XMN), Fujian, China—a major international deep-water container terminal with direct weekly vessel routes to North America, Europe, Middle East, and Southeast Asia. We also support consolidation in Shenzhen, Ningbo, or Guangzhou.

Still Have Questions Regarding Your Order?

Contact our international export team directly for immediate assistance.

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